Refund Policy

Since BestSmsService is offering virtual numbers we do not issue refunds once the purchase is made and the
number has been activated successfully. As a customer you are responsible for understanding this upon
purchasing any item on our site.

However, we realize that exceptional circumstances can take place with regard to the specification of the
product we supply.

Therefore, we DO honor requests for the refund on the following reasons: non-receiving sms: due to some
server issues of a service you might not receive an sms with a confirmation code from us. In this case we
recommend contacting us for assistance. Claims for non-receiving must be submitted within 7 days from the
number purchase date. Otherwise the product will be considered activated;

invalid virtual number issues: it may happen so that you are having problems while using a number after
receiving an sms. To get a refund, you have to submit evidence of an invalid number (e.g. providing
screenshots with 2FA). Claims regarding such issues must be submitted within 7 days. If you do not properly
contact us during this period, you agree that we may construe silence as a successful activation of the
product with no further right of redress or refund for a “invalid virtual number issue” reason.

major defects: although all the products are thoroughly tested before release, unexpected errors may occur.
You should contact us for such issues. We keep the right to rectify the error or defect within 72 hours. If any
deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or
any other notification provided by a Customer, the refund will be issued to the customer in full without any
compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or
around the same value can be offered; Please be advised that temporary access to your webhost/server can
be requested by our technicians in order to identify and fix the possible issues with our products. Failure to
provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide
access to your server will result in your inability to qualify for a refund.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/
exchange requests based on incompatibility of our products with some third-party software (plug-ins, addons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in
a description available on the sales page of each product. We don’t guarantee that our products are fully
compatible with any third-party programs (including web host) and we do not provide support for third-party
applications.

Requests for a refund are accepted at support@bestsmsservice.shop within the period of 1 week after the order is
placed. The fee for refunding money is 5%. If a year or more has passed since the last deposit, the fee will
be 15%, after 2 years – 25%, 3 years – 35%.

There is also can be requested a KYC or another information that confirms that customer is a legal holder of
his wallet.

You should accompany this request with detailed and grounded reasons why you apply for a refund. Please
make sure your request does not contradict our Terms and Conditions.

Return Policy

Thank you for using BestSmsService. We do not issue refunds for purchased numbers once the СМС is received
and the activation is completed. Also, if you did not receive an СМС message within the set time, then the
money for the phone will be returned automatically after the activation is canceled.

We recommend contacting us for assistance if you experience any issues receiving or using our products. If
you have any questions about our Returns and Refunds Policy, please contact us privacy@bestsmsservice.shop.